| “The efficiency and effectiveness of any security system is dependent on its operational condition”. To this end we recommend that all systems supplied to our clients should have a preventative maintenance contract whereby the system will be checked at regular intervals to ensure correct operation. Maintenance plans may be tailored to suit your individual requirements, attached to a maintenance contract is a call out response service offering guaranteed response times.
In the first instance our highly trained team of call out engineers will offer remote diagnostics over the telephone (should this facility be available), to rectify any problems as quickly as possible.
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Should this not be achieved then an engineer, suitably conversant with the client’s system, will be dispatched from our regional office. We operate a 24-hour, 365-day, call out facility to provide our customers with peace of mind and the knowledge that if they do have a problem they are only a phone call away from knowledgeable assistance. All our service vehicles are equipped with a GPS tracking system to ensure we provide a timely and efficient response to callouts received. Engineers are fully conversant with the equipment that we supply and install and attend regular training courses and updates. |
